Why Communication Matters

Communication is the foundation of safe aviation operations. Studies show that poor communication is a contributing factor in 70-80% of aviation accidents and incidents.

Effective communication ensures that:

• Critical information is shared accurately and timely
• Team members have a shared understanding of the situation
• Decisions are based on complete and correct information
• Errors can be caught and corrected before they lead to incidents

Communication failures can occur at any point: the message may not be sent, may be sent unclearly, may be misinterpreted, or may not be acknowledged. Each breakdown point is an opportunity for error.